CSA - A History of Travel Insurance Innovation

Photo of a family on a San Diego vacation Founded in San Diego, California, in 1991, CSA Travel Protection is a travel insurance company that consistently leads the industry in innovation, customer service and best practices to ensure we are there for our customers whenever and wherever they need us.

Each time CSA introduces a travel insurance related innovation, the industry follows our lead and within a few years, it becomes the industry standard. One example of success in innovation is CSA's introduction of age rating in 1996. Age-rated products quickly changed the demographics of the travel insurance customer base. CSA became the first travel insurance company to make trip insurance an attractive purchase to younger travelers, a virtually untapped market prior to introduction of this new concept.

CSA's Milestones of Innovation:

Company is founded by Les Maine, a Fellow of the Society of Actuaries and veteran of the insurance industry.
Originated the vacation rental travel protection business
First to develop comprehensive retail packages
First to develop age-rated pricing
Launched universal commission protection for agents
Serviced customers in response to Hurricane Bonnie, including more than $4 million in claims payments
Immediate response to the September 11 tragedy and subsequent travel industry fallout
Began offering Peace of Mind Security Deposit Waiver
Launched CSA WebDirect—customized Web-based pricing, a CSA exclusive
Branched into the Timeshare market, insuring timeshare maintenance fees and vacation club assessments for vacation owners
CSA becomes the first travel insurance company to offer Identity Theft Protection on all plans and pre-existing medical condition coverage through final trip payment.
CSA moves completely to a customized pricing engine on its retail products to offer customers the most fair and accurate price on the market.
CSA partners with Europ Assistance Group to expand its 24/7/365 Emergency Assistance services
Europ Assistance Group (EA) acquires CSA Travel Protection, expanding its network of 70 companies, 5,500 employees and a worldwide network of service providers and medical personnel in 208 countries and territories across the globe. CSA Travel Protection's name, management, staff and commitment to customers and innovation remain the same.

Read CSA's Company Overview.

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