Frequently Asked Questions

Who do I call if I have an emergency while on my trip? (Back to Top)

Every travel insurance plan from CSA Travel Protection includes our acclaimed 24-Hour Emergency Assistance Services at no additional cost. Just call CSA's designated assistance provider toll-free at (877) 243-4135 in the United States or collect at (240) 330-1529 from anywhere else in the world for immediate aid.

You should have available your plan Policy/Reference number, your location, a local telephone number you have access to, and details of the situation. The assistance provider will confirm your enrollment and assist you.

What can I insure? (Back to Top)

You may insure all pre-paid, non-refundable travel arrangements.

What destination do I select online when visiting multiple countries? (Back to Top)

Select the destination where you will be spending the most time.

What services are available to me before, during and after my trip? (Back to Top)

You are eligible for informational and concierge services at any time after you purchase a CSA plan.The Emergency Assistance Services become available when you actually start your trip. Emergency Assistance, Concierge and Informational Services end the earliest of: midnight on the day the program expires; when you reach your return destination; or when you complete your trip. The Identity Theft Resolution Services become available on your scheduled departure date for your trip. Identity Theft Resolution Services end 180 days (six months) from the date of your scheduled departure date for your trip.

What if I change my mind? (Back to Top)

CSA Travel Protection proudly stands behind its products and services. That's why we offer a 10-day free look on all our travel protection plans. If you purchase a plan and are not satisfied within 10 days of receipt, contact CSA Travel Protection directly to indicate your desire to cancel. If you haven't already left on your trip or filed a claim, you will receive a complete refund of your plan cost.

How do I file a claim? (Back to Top)

You will need to complete a CSA claim form and submit it along with the necessary supporting documentation through email, mail or fax. You can download the proper claim form at this link. You can reach a CSA Claims representative by telephone at (800) 541-3522.

What is a foreseeable event? (Back to Top)

Foreseeable simply means reasonably known beforehand. Once it is reasonable that people traveling to an area would know about an event, it becomes foreseeable. For example, if the airline you are flying announces that they are going on strike, the event becomes foreseeable once they make the announcement.

What is "final payment"? (Back to Top)

Final payment is the last pre-paid payment (prior to departure) of the most expensive part of the trip, unless the main air arrangements are added last. "Main air arrangements" refer to air to/from the main destination compared to tickets for a side trip during the vacation.

Can I use this plan to travel to Cuba? (Back to Top)

This plan may be used for travel to Cuba as long as all travelers to Cuba are traveling for reasons deemed permisssible by the U.S. Government and that all listed travelers have the proper documentation required by the U.S. Government to travel to Cuba.


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